Delivery & Refunds Policy

General delivery policy is for product delivery within a range of 2-9 business days from order date for Australia and 10-20 business days for international orders, subject to normal business shipping times.

This general policy excludes expressly all delivery interruptions over which we have no control.

When you elect to have a parcel left without a signature in your instructions, you are agreeing that the parcel is deemed delivered at the time it is dispatched from our warehouse. ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery will accept no claim for lost or undelivered orders

Shipping

Flat Rate shipping on all Australian orders shown on order form – a surcharge may be incurred for some national or regional destinations and bulk orders.  We use Australia Post as our preferred carrier.

Once your parcel has been dispatched a unique tracking number is allocated for the delivery of Australia Post.  You can contact us to find out what it is if you wish.

Delivery within Australia will usually arrive within 48 hours of dispatch to metropolitan areas. For regional areas or national locations delivery is between 2 to 5 days.

ORDERING GUIDELINE

1. Orders can be placed through our website, by email, credit card via Pay Pal or Eway post or telephone. In ensure communication errors are avoided we strongly recommend that orders be placed via our secure website using our Pal Pal or Eway facilities. We guarantee the accuracy of written orders, however we accept no responsibility for errors as a result of verbal miscommunication.

2. We pride ourselves on the efficiency of our service. Where possible orders are processed within 48 hours that they are received (this may vary depending on different time zones, public holidays and weekends). We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

3. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.

4. Price commitment is made on the placement of order only. We endeavour to ensure accurate pricing on both our catalogue & website. We will do our best to notify our customers of discrepancies due to changes in prices.

5. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings.

6. If any item is short when delivered and has been charged for, ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

7. We offer Pick Ups. Please provide 24 hours notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival. Pick up hours can vary we therefore will confirm at time of order when it will be ready for you.

PAYMENT METHOD
1. All orders must be paid for prior to shipping.

2. We accept Visa, MasterCard, American Express, Pay Pal and Eway. Please note though that American Express attracts a 3.85% surcharge. We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.

3. Money Orders are to be made out to Anew You Mind Body Solutions Australia. Money Orders must be received at our Frankston Office before the order can be dispatched. Please record your Invoice reference # / business name and/or your name on the back of the money order.

4. EFTPOS is available at our Frankston Head Office or Surrey Hills Melbourne Showroom. Pre-arranged sales & pick up at these locations is available.

Our account details for direct deposit:

Bank name: NATIONAL Australia Bank
Account name: ANEW YOU Mind Body Solutions – 25 Playne St Frankston Vic 3199
BSB #: 083253 Acc #: 541874253
SWIFT CODE: NATA AU 3303S

PRICING & TAXES
1. All prices are quoted in Australian Dollars. Prices quoted in our website include GST.

2. GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian orders. ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery do not supply food grade raw materials and therefore cannot waive GST.

3. International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery cannot be responsible for. If you have questions about these taxes please contact your local customs office. We will send you an invoice for these additional charges when applicable and these must be paid before order is despatched.

4. All prices are quoted on order form for shipping, handling & transportation costs. An ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery representative will get in contact with you shortly after placing your order to advise the freight charges that apply to your order if applicable. Freight charges vary depending on the 3rd party courier and the volume and weight of your order.

CANCELLATIONS
1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

2. Orders left on "Wait" status or unconfirmed beyond 7 days will be automatically deleted from our system and International Orders which will remain in the system for 14 days before being deleted

3. Pick Up orders must be collected within 7 days or they will be returned to warehouse inventory.

SHIPPING
1. AY, AAE and IIM will arrange freight for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number & Melbourne contact details of your courier in the "Special Instructions / Comments" sections with your order.

2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.

3. AY, AAE and IIM may charge a flat handling or packing fees unless special legal or specification documents are requested.

4. AY, AAE and IIM takes no responsibility for any items lost or damaged or any delay that occurs during Australia Post shipping. Items shipped with Australia post can be tracked after despatch. Major courier companies will not deliver to PO Boxes. The customer will therefore assume all risk in situations such as these.

5. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

6. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer before the order is dispatched.

RETURNS, REFUNDS & REPLACEMENTS
1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the invoice number and name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order unless the 30 Day money back guarantee is in place when you sign up for a program.  In this instance you will receive a full refund when you advise us in writing accordingly within 30 days of date of order and products are returned to ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery in re-saleable condition within 30 days of your notification in writing.

2. Any problems reported after 7 days which are not the fault of AY, AAE and IIM will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 30 days of the invoice date. Returns will not be accepted beyond 30 days.

3. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be incurred by the customer unless the error or discrepancy is the fault of ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery in which case a refund/credit only will be provided. International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.

4. If an error has been made by AY, AAE and IIM with regards to a written order, either in the invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.

6. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

7. All goods/products must be unused when returned and they must arrive in re-saleable condition in order to qualify for a credit or refund.

8. We do not accept cancellations and returns for change of mind on indent items.

PRODUCT LIABILITY

The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery cannot accept any liability in this regard.

DISCLAIMER

The information provided on this website is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.

As the ordinary or otherwise use(s) of products and services is outside the control ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery as to the fitness for any use. The liability of ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery is limited to the value of the goods and does not include any consequential losses.

ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products and services, including intellectual property rights of third parties.

The products contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. If you have any questions with regard to how products are packaged or labelled, please contact your account manager at our Frankston Head Office.

As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers.

Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.

ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery is a wholesaler of natural aromatherapy and essences based products. We do not give permission to relabel our products under your own name/ brand for the purpose of on-selling or retailing. ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery cannot be held responsible for consequential loss.

MANUFACTURED PRODUCTS INGREDIENT DISCLAIMER
As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, ANEW YOU Mind Body Solutions, AUSTRALIAN Aromatic Essences or INNER INSIGHT Mastery reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers.

Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.